Shipping policy

QIVIO.STORE — Shipping Policy

Effective Date: August 20, 2026

At QIVIO.STORE, we are committed to providing a smooth and reliable delivery experience for all our customers in Qatar. Please read the following shipping policy before placing your order.

1. Delivery Area

We currently provide delivery services across Qatar, including Doha and surrounding areas.

Orders are delivered to the address provided by the customer during checkout.

2. Order Processing

Orders are normally processed within 1–2 business days after payment or order confirmation.
Orders placed on weekends or public holidays may require additional processing time.
Customers may be contacted by phone or WhatsApp to confirm order details when necessary.

3. Delivery Time

Estimated delivery time is generally 1–3 business days after order processing.

Delivery times may vary depending on the customer's location, product availability, weather conditions, public holidays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated to the customer before order confirmation.

From time to time, QIVIO.STORE may offer free delivery promotions or special shipping offers.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

Building name or number
Street number/name
Zone number
Area
Contact number
Any additional directions that may help the delivery driver

QIVIO.STORE is not responsible for delays caused by incorrect, incomplete, or inaccurate delivery information provided by the customer.

6. Delivery Attempts

Our delivery team may contact the customer before or during delivery.

If the customer is unavailable, the delivery team may arrange another delivery attempt. Additional delivery charges may apply in certain circumstances.

7. Delayed or Failed Delivery

Although we aim to deliver orders within the estimated timeframe, unexpected delays may occur due to traffic, weather, public holidays, incorrect address information, or other circumstances outside our reasonable control.

If an order is significantly delayed, customers may contact QIVIO.STORE for an update.

8. Damaged Packages

Customers should check the package upon delivery. If an item appears damaged or incorrect, please contact us as soon as possible with your order number and photographs of the package/product.

We will review the issue and provide an appropriate solution in accordance with our return and refund policy.